Taipei 101 Enhances User Experience with SkyCloud CDN Services | SkyCloud

Taipei 101 Enhances User Experience with SkyCloud CDN Services

In the retail industry, where digital marketing relies heavily on real-time content delivery and visual assets, website performance and stability are critical to success. To ensure the smooth delivery of LINE push notifications and improve image display reliability, Taipei 101, one of Taiwan's most iconic shopping destinations, adopted SkyCloud's CDN (Content Delivery Network) services. The solution successfully addressed previous issues with unstable image loading and degraded user experience, creating a smoother digital engagement environment.

Delayed Display of Marketing Visuals Impacts Member Engagement and Brand Image

As an internationally renowned shopping destination representing Taiwan, Taipei 101 places great importance on the visual quality of its marketing campaigns and overall user experience. Before adopting SkyCloud's services, the marketing team frequently encountered issues with images failing to display properly in LINE push notifications. This was particularly common when a single notification contained multiple images, as slow website loading or unstable traffic often prevented visual content from displaying completely.

These issues not only undermined promotional campaigns but also led some users to block Taipei 101's official LINE account, reducing member engagement and loyalty. As a result, marketing investments became less effective, significantly affecting brand communication and audience interaction.

Proactive Testing and Troubleshooting: Cross-Team Collaboration to Overcome Technical Challenges

Through an introduction by its IT department, Taipei 101 connected with SkyCloud and began a series of service evaluations and technical tests. During the implementation process, SkyCloud's engineering team worked closely with Taipei 101 and its LINE technology provider to identify and resolve technical issues. When an issue arose that prevented videos from playing on iOS devices, the team completed the necessary adjustments and fixes within two to three days, demonstrating its responsiveness and technical efficiency.

Subsequent Proof of Concept (POC) testing was also completed successfully. Taipei 101 confirmed that the overall architecture and service stability met its operational requirements, laying a solid foundation for the official launch.

Reliable Delivery of Multiple Images in a Single Push Notification Significantly Improves Campaign Quality

After adopting SkyCloud's CDN acceleration services, Taipei 101 successfully conducted three large-scale LINE push notification campaigns in April, each reaching up to 500,000 recipients. Each notification included five images. According to the marketing team's verification, all images were displayed correctly without any loading failures. These results not only increased the marketing team's confidence in campaign execution but also effectively reduced the time and effort required to adjust promotional materials.

A Taipei 101 team member shared: "We can now confidently send multiple images in a single push notification without worrying about whether they will load properly. Our marketing workflow has become much smoother."

Responsive and Professional Support Earns High Customer Recognition

Throughout the partnership, SkyCloud demonstrated a high level of professionalism and commitment. Its technical coordination, customer support, and response times consistently received positive feedback from Taipei 101. For brands and businesses facing similar challenges with image delivery in push notifications or website performance, Taipei 101 expressed its willingness to recommend SkyCloud's solutions.

| Taipei 101's Recommendation: "Fast response times are what we appreciate and recommend most."

About SkyCloud

SkyCloud specializes in CDN acceleration and Anti-DDoS protection, operating more than 2,000 global nodes and partnering with leading international telecommunications providers, including NTT and PCCW, to build a high-performance global network acceleration and cybersecurity infrastructure. Its proprietary edge-based traffic scrubbing technology detects and blocks malicious traffic in real time, providing efficient, multi-layered DDoS protection to ensure enterprise network stability and security. SkyCloud serves more than 200 enterprises across Asia, spanning industries including finance, e-commerce, gaming, media, and retail.