A Central Government Agency Adopts a Localized Cybersecurity Protection Solution, Reducing Annual Costs by 45% | Case Study | SkyCloud

Background: Geopolitical Tensions Drive Taiwan to Strengthen Cybersecurity Protection

In 2024, escalating geopolitical tensions made Taiwan one of the primary targets of pro-Russian hacker groups. Cyberattacks occurred frequently, targeting government websites, critical infrastructure, and the financial and telecommunications industries.

To prevent large-scale DDoS and infiltration attacks from disrupting society, the Taiwanese government promptly called for comprehensive upgrades to cybersecurity defenses and activated cross-ministerial coordination mechanisms. By combining on-premises infrastructure, international cloud cybersecurity providers, and local cybersecurity teams, the government worked to establish a multi-layered cloud and on-premises collaborative defense system. The goal was to ensure uninterrupted critical services while reducing national security and economic risks arising from cyber warfare.

Customer Challenges: Slow Response Times from International Providers

The central government agency originally used CDN acceleration, DDoS protection, and WAF (Web Application Firewall) services from major international providers through a local Taiwanese distributor. However, even after implementation, it continued to experience issues such as inaccessible websites and slow loading speeds, along with the following challenges:

• Overly Complex Management Interface:
  The platform offered numerous features and options, making it difficult to determine the correct settings. Many of the available functions were also unnecessary for the agency's actual needs.

• Inefficient Technical Support:
  Every support request had to be forwarded to the original provider through the distributor, often resulting in a waiting period of one to two weeks before receiving a response.

• Delays Caused by Multiple Communication Layers:
  The distributor could not provide immediate answers and had to consult the original provider. For issues involving complex server architectures, repeated rounds of communication and confirmation further slowed troubleshooting and resolution.

Results After Switching to SkyCloud

Referred by industry professionals, the government agency adopted SkyCloud's services. After implementation, it found that SkyCloud delivered quality comparable to major international providers while resolving many of its previous challenges:

• Simple, Intuitive, and User-Friendly Interface:
  The fully Chinese-language interface features a clean and clear design with logically organized functions, allowing users to get started quickly while reducing learning and operational costs. Compared with the complexity of the previous platform, the new interface is much easier to navigate.

• Consistent Performance and Service Quality:
  Performance tests of CDN acceleration, DDoS protection, and WAF confirmed that SkyCloud delivers results nearly equivalent to those of major international providers, without compromising service quality after the transition.

• Significant Cost Savings:
  After comparing quotations, the agency found that it could reduce its annual budget by 45%, effectively easing its cybersecurity spending burden.

• More Flexible Protection:
  Under a one-year contract, SkyCloud provides up to 35 days of full protection coverage in the event of an attack. Regardless of the scale or frequency of attacks, traffic volume and the number of protection activations are unlimited, with no additional charges. This ensures that the agency can maintain its defenses when they matter most without worrying about unexpected costs.

By comparison, when the agency used its previous international provider, large-scale attacks often resulted in recommendations to redirect traffic to a blackhole due to additional protection charges. For government agencies, budget approval procedures are complicated and additional funding cannot be obtained immediately. As a result, they may be forced to abandon their defenses, leaving websites offline and services unavailable, with serious consequences.

After adopting SkyCloud's services, the agency commented: "The service is fast and reasonably priced, the interface is clear and easy to understand, and the operation is intuitive. Whenever unexpected issues arise, we can receive immediate assistance from the engineering team. This not only saves us time and budget but also gives us greater peace of mind."

SkyCloud's Differentiated Solutions

Unlike the complicated procedures and slow response times of major international providers, SkyCloud offers immediate, localized support. Customers do not need to route requests through multiple distributor channels and can instead receive direct assistance from a professional engineering team available 24/7.

When dealing with complex architectures or unexpected incidents, SkyCloud can immediately investigate issues and make adjustments. Its clear and user-friendly management interface also enables customers to quickly monitor CDN acceleration, protection rules, and traffic conditions. This not only shortens resolution times but also ensures that business systems continue operating reliably at critical moments, delivering on the promise of "Fast Response, Immediate Resolution, and Uninterrupted Services."

Conclusion: Helping Taiwanese Organizations Choose Local Providers with Responsive Support

In the face of today's rapidly evolving cyber threats, businesses and government agencies need more than just the brand recognition of international providers. They need a local partner that can provide immediate support, resolve issues quickly, and deliver cost-effective solutions.

With its professional 24/7 support team, simple and intuitive Chinese-language interface, and flexible protection solutions, SkyCloud has successfully helped customers maintain system stability at critical moments while reducing operational risks and cybersecurity costs. Choosing SkyCloud means more than selecting a service provider; it means securing reliable, dependable, and trustworthy long-term support.

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