South East Travel Service Chooses SkyCloud CDN, Achieving 30%+ Cost Savings and More Responsive Local Support | Case Study | SkyCloud

Background: Challenges Behind a High-Traffic Travel Website

Before major holidays and festive seasons, families and travelers rush to plan their vacations, book accommodations, and arrange travel itineraries. As a result, travel booking websites experience a significant surge in visitors, as everyone wants to secure their preferred options before they sell out.

According to statistics, the number of Taiwanese outbound travelers reached 16.85 million in 2024, representing a remarkable 42.8% increase compared to the previous year. As a well-known travel brand in Taiwan, South East Travel experiences substantial surges in website traffic during holidays and promotional campaigns. To address these demands, the company had already implemented CDN (Content Delivery Network) services to accelerate website loading speeds and enhance the user experience.

Customer Challenges: Balancing Performance and Cost

During the initial discussions between SkyCloud and South East Travel's IT department manager, the customer clearly expressed their concerns: "We are currently using Cloud CDN from a well-known international provider. The speed is acceptable, but the cost is simply too high. The support response time is also less than ideal when issues arise. International providers tend to follow standardized global support procedures, which are not sufficiently localized. This often creates delays and gaps when urgent issues need to be addressed." These challenges reduced South East Travel's internal operational efficiency. Delayed support could also affect business continuity and potentially result in revenue losses.

The Solution: Localized Support and Cost Advantages

How did SkyCloud successfully replace South East Travel's original CDN solution?

After analyzing South East Travel's network acceleration architecture, the SkyCloud team provided professional recommendations and proposed its "iTW Local CDN Acceleration Solution." With patience and technical expertise, the team assisted the customer throughout the testing process, helped them gain a deeper understanding of the differences between solutions, and directly deployed and benchmarked the service using their existing website assets.

The results showed that, under the same testing conditions, SkyCloud's CDN solution delivered speed and performance comparable to Google's CDN solution.

Since South East Travel had previously relied on a major global provider, its original CDN service came with high unit costs, limited flexibility, and relatively slow support. SkyCloud, on the other hand, delivered service quality comparable to leading international providers while helping the customer reduce annual CDN costs by up to 45%.

South East Travel's IT department manager stated: "What we are looking for is a localized provider that can respond quickly and help us resolve issues." SkyCloud once again demonstrated its technical support capabilities by providing immediate assistance via SMS when unexpected issues occurred, with response times ranging from one to three hours. This level of after-sales support stands in sharp contrast to larger providers that may take up to two days to respond to customer emails.

Key Factors Behind the Customer's Decision

Conclusion: Bringing High-Quality, Locally Supported CDN Services to Taiwanese Businesses

South East Travel's experience demonstrates that choosing a CDN provider is not just about brand recognition; it is about finding the right balance between service quality and cost.

With localized services, flexible deployment capabilities, and excellent cost-effectiveness, SkyCloud successfully helped South East Travel optimize costs without compromising website speed, improve after-sales support, and earn the trust of its internal team.

This was not merely a competition in technology, but also a success built on communication and service excellence.