A Leading Taiwanese Department Store Adopts a Localized DDoS Protection Solution to Ensure Stable, Uninterrupted Website Services | Case Study | SkyCloud

A leading department store in Taiwan is an iconic brand that attracts significant attention from tourists and business professionals alike. Its official website plays a vital role in communicating information and delivering services. Website stability and cybersecurity protection are essential to maintaining a positive user experience and a strong corporate image. As a publicly listed company, ensuring website security and availability is also a responsibility the company cannot afford to overlook.

Expanding from Marketing Needs to Cybersecurity Protection

Even before implementing comprehensive cybersecurity protection, the department store had already adopted SkyCloud CDN services to meet its marketing needs. This helped address issues such as sudden traffic surges on its official website during promotional campaigns and delays in making content available to the public. By distributing traffic and accelerating content delivery through CDN, the marketing team could successfully deliver campaign information to large audiences in real time during major events and promotional periods.

As the demand for website stability increased and cybersecurity risks received greater attention, the company's technical team further evaluated and adopted SkyCloud's DDoS protection solution. This upgraded its existing website architecture, which had primarily focused on performance and stability, into a comprehensive protection framework that addresses both performance and cybersecurity.

Cybersecurity Challenges in the Department Store Industry: A High-Profile International Brand Under Threat

During major events, holiday shopping seasons, and important announcements, the department store's official website frequently experiences rapid traffic growth within short periods. In addition to serving legitimate user requests, high-traffic websites are also attractive targets for malicious attackers, particularly those launching DDoS attacks designed to disrupt services.

Taiwan is located in a region exposed to geopolitical risks. As an internationally recognized brand, the department store attracts considerable attention through its activities and may also become a target for international hacker groups. Any website outage would not only disrupt the user experience but could also have a tangible impact on brand reputation, business operations, and information disclosure, potentially affecting Taiwan's image and credibility on the international stage.

SkyCloud Helps the Leading Department Store Strengthen Its Cybersecurity Protection

To address these challenges, the department store adopted SkyCloud's defense solution, specifically designed for Taiwan. The solution provides unlimited bandwidth protection at the terabit-per-second (Tbps) level, with protection coverage activated for a specified number of days, establishing a comprehensive cybersecurity defense architecture.

The protection mechanisms include:

• Real-Time DDoS Protection: Detects and blocks distributed denial-of-service attacks in real time to ensure uninterrupted website services.

• WAF: Protects against attacks exploiting the most common web application vulnerabilities listed in the OWASP Top 10, reducing system security risks.

• CC Protection: Controls large volumes of rapid requests to maintain normal website operations and safeguard the user experience.

In addition, the solution includes domain and certificate support, rate limiting, geographic and IP-based trusted access controls, and log forwarding. Its protection covers Layers 3, 4, and 7, securing HTTP traffic and minimizing the impact of attacks.

This defense solution, developed by SkyCloud specifically for the Taiwanese market, features an industry-unique, highly cost-effective pricing model. In addition to 24/7 monitoring and automatic activation of protection mechanisms when an attack occurs, its pioneering "protection days are deducted only when an attack is detected; no attack, no deduction" model helps businesses avoid the burden of traditional high monthly subscription fees and optimize their cybersecurity budgets.

With this comprehensive protection in place, the department store can maintain stable operations across its official website and other platforms during high-traffic holiday seasons and major events. This not only protects its corporate image but also helps fulfill the high cybersecurity standards expected of a publicly listed company.

Results: Maintaining Stable Operations When It Matters Most

By adopting SkyCloud's DDoS protection solution, the department store successfully strengthened its website's capacity and protection against high traffic volumes and malicious attacks. Even during major holidays and large-scale events, its official website and other platforms continued to operate stably, significantly reducing the risk of service disruptions.

In addition, website loading performance improved by 13.73% on its public-facing official website and 8.09% on its other platform. This protection architecture not only safeguards the user experience but also helps the department store meet the high standards for information security and operational stability expected of a publicly listed company, ensuring that its corporate image and brand reputation remain protected.

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